Terms and Conditions
1. OUR CONTRACT WITH YOU
These booking terms and conditions (Terms) form the basis of your contract with Baja Stays. Please ensure that you read the Terms carefully as they set out our respective rights and obligations.
b) These Terms, as amended from time to time, apply to all bookings including those made by telephone, fax, e-mail, online, in writing or by any other means.
c) These Terms will become binding on you, and you will be deemed to have accepted these terms on behalf of any other persons detailed on the
booking, on the earliest of:
(1) you paying us a deposit;
(2) you making full payment of the cost of your property; or
(3) we send to you, via e-mail or post, a booking confirmation that confirms the details of your booking.
2. PAYMENTS
1) Payments can only be made by debit- or credit card.
2) A booking Admin fee of 4.5% applies to all bookings.
3) A payment of 100% of the total booking fee is required to guarantee your reservation for the property.
3. CHANGES & CANCELLATIONS
We will do our best to assist with any reasonable changes or cancellation requests made wherever possible. Cancellation requests must be made via email to bajastaysconcierge@gmail.com
Our cancellation policy is as follows (prior to arrival date):
Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.
4. WHAT’S INCLUDED IN THE RENTAL FEE
Fresh linen, fresh bath and hand towels. Some properties also supply pool towels.
24/7 Concierge Service .
5. NO SMOKING AND NO PETS
Please respect properties with NO SMOKING and NO PETS policy. Additional cleaning fee of up to 300 USD may apply if this policy is broken.
6. PARKING
Free Parking is available at the property.
7. SERVICE
The property is looked after with the best possible care by our professional property management team. We ask for your understanding that the property is built up from thousands of different elements / items, and that it can happen that during your stay you notice that one of these elements / items of the property need to be replaced or repaired.
In case of a problem, replacements or repairs, you can reach our hospitality team via text message or call (+526467705) or email (bajastaysconcierge@gmail.com)
8. CLEANING
The property will be professionally cleaned and sanitised prior to your arrival and after your departure. However, we ask you to leave the property in good condition. Please remove all rubbish from the property, empty the fridge, have all dishes, cups and glasses washed and back in the kitchen cupboards, leave the laundry in a pile.
9. SPECIAL REQUESTS
We will always do our very best to help with these, especially if they are made well in advance of your stay with us. Please email or texts us with any special requests.
10. SECURITY DEPOSIT
We will hold your credit/debit card details on our system and charge a damage deposit before your arrival. Upon the completion of your stay our property managers will ensure that everything is in good order and we will refund your damage deposit within 7 days. Any damaged or missing items mentioned in clause 11 will be deducted and charged towards the security deposit.
11. DAMAGES
We expect you and your party to take the best possible care of the property and all the items in the property.
You and your party are responsible for all damage and loss to the property and its contents during your stay. If you or any member of your party cause any damage to the property or any item in it or on its premises, you and/or your party are required to pay for the loss and/or damage caused to the fullest extent and in this event we will hold you and each member of your party jointly and individually responsible.
Anything damaged, spoilt or broken will be charged to you at the replacement cost. This means the actual costs to buy the item, sourcing the item and installing the item (where applicable) Any items having to be purchased will be replaced ‘like for like’ to the same quality and standard.
In the event that the property or its contents are damaged or broken in any way, or lost then charges will be deducted from the security deposit and any refund that may be due to you will be paid after repair or replacement is made for the appropriate item. Should the security deposit not cover the cost of repairing all the damage caused and/or replacing any items that are damaged, then we will invoice you for additional funds to make up the difference. You agree to pay our invoice for such additional damage or replacement costs before you leave the property. And when the damage is discovered after you leave, within 14 days of the invoice being sent to you.
No parties are allowed at the property and the number of guests at a property can never exceed the number of guests booked for that specific property without written consent from Baja Stays. In case the number of guests exceeds the number of guests booked for the property without written consent and in case of any disturbance and or any complaints due to excessive noise, you will lose the full amount of the Security Deposit. If any disturbance / noise continues, you can be removed from the property without any right of a refund or reimbursement for the remainder of your stay and without the obligation for Baja Stays to find any alternative accommodation for you and your guests.
Please be advised that guests are not allowed to alter any of the (mechanical) parts (like pumps, valves, drains etc), the water- and the electricity supply to and from the pool and the hot tub . You and your party are responsible for any charges, damages or breakage of the pool and the hot tub and any related parts by altering these systems. For any defects please call day and night the property management emergency phone number: +52 646 131 7705
Baja Stays has the right to enter the premises of the property and the property itself at any time to be able to check upon any of the above mentioned items.
12. GUESTS
Your accommodation is booked exclusively for the number of persons agreed upon and stated in your reservation. Please contact us if you would like to add any additional guests (where possible).
14. LIABILITY FOR LOSS OR INJURY
No liability shall be attached to Baja Stays or any representative of the company in respect of any loss or damage, injury or illness suffered by the party leader or any person occupying the property booked by you. We advise all guests to have adequate travel and health insurance. All baggage and articles retained at the property are kept there at the guest’s risk.
15. CHECK IN / CHECK OUT
Our properties are available from 3.00 pm on the day of arrival until 12:00 pm on the day of departure. Please adhere strictly to these times to allow us to get the property ready for the next guests. If you require special arrangements to be made regarding times of arrival or departure, please ask ahead of your arrival and we will do our best to accommodate you. Please note there is an additional charge for late checkouts/early check-ins.
16. KEYS/ACCESS
One set of keys or doorlock codes will be supplied to you on your arrival. The keys need to be returned either directly to the management company or placed in the designated secure place. A 150 USD lock change charge will be applicable should the keys not be returned, lost, or if the keybox code has been changed without permission.
17. INSURANCE
Please note that it is your responsibility to arrange appropriate comprehensive travel insurance to cover risks including, but not limited to, medical treatment, accidents, repatriations and holiday cancellation/curtailment.
We therefore strongly recommend that the party leader and all members of his/her party have adequate travel/health insurance to provide cover for both themselves and their belongings during the rental period, as you would on any vacation. We will not be held liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the party leader or any member of the traveling party may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever.
18. POOL AND HOT TUB
If your property benefits from a pool/hot tub, please respect the usual pool and hot tub rules, especially in regards to health and safety. The pool and hot tub both may have insulating covers. Please be sure to replace these whenever not in use. If the covers are not used, bugs are attracted to the warm water and the temperature will drop quickly and render the heating ineffective. Please note it takes about 12-24 hours to get up to temperature. If you have pre-booked, it will be ready upon arrival if requested.
19. AIRPORT PICKUP
Airport pick up can be arranged with our concierge team who will contact you after booking. If you would like to arrange pickup/drop-off from Tijuana airport we can take you direct to the property. Please note that you must receive a confirmation to ensure your request is complete.
20. DIFFERENT OR MISSING ITEMS AS ADVERTISED ON PROPERTY PICTURES
Please be advised that certain items of the property seen in the property-pictures (like furniture, games, fittings etc) can change over time due to necessary replacement (to maintain our high standards / quality) by a different item or by removal due to breakage or maintenance of the specific item. We will always do our utmost to replace the broken or damaged item for the same or similar item, but are dependent on stock and availability on and cannot guarantee the item will be the same OR will be available during your stay.
21. ALTERATIONS AND CANCELLATIONS
In the event that the property becomes unavailable (due to mechanical or constructional problems, an overbooking or dispute with the property owner or authorities) we will endeavour to find you alternative accommodation within our portfolio of properties or you will be offered a full refund. Any refund is restricted to the property hire costs and we cannot be held liable for any cancellation or administrative charges for travel arrangements etc.
22. FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ’force majeure’. In these terms and conditions of hire ‘force majeure’ means any event which we or the suppliers of the service(s) in question could not, even with due care, avoid. Such events may include but are not limited to war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, pandemics, weather conditions, construction in the area by third parties, government action, or other events outside our control.
Further information regarding security access for keys, directions to the property, being met at the airport, car hire etc. will be sent to you after receiving final payment for your holiday three months prior to your stay.
Finally, and most importantly, we wish you a wonderful stay with us in Baja!
Our very best wishes from the team at Baja Stays
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